FAQ

What is a Standing Order?

A standing order is composed of the products you know you will want for every delivery. We strongly recommend using a standing order to protect yourself, should you forget to call in an order. Remember, order changes can be made up to 6pm daily.

How may I change or add to an order?

It's easy! Just call our office or fax us. Order changes can be made up until 6pm daily before your delivery. Leave your order change with your name, address, delivery day, and an indication whether this is a one time or permanent standing order change. The change order phone number is 914-686-6455, our fax number is 914-686-4766.

Why do I need an insulated dairy box and how do I obtain one?

We deliver the finest quality products available. Severe changes in temperature will reduce the lifespan of our products. Insulated dairy boxes protect the products. In extreme temperature we ask you to provide a cooler or ice packs.

What should I do with the empty milk bottles?

All glass bottles may be reused. Just rinse out the empties and place them in your dairy box before your next delivery. We will collect them on your next delivery day, so they may be returned to the dairy to be sanitized. Please do not leave our bottles out for recycling! Help the world's ecology efforts. It would also be greatly appreciated if you could leave your porch light on for the milkman.

What needs to be done if I am going on vacation?

Just call our office and let us know what days you will not require delivery and when you would like to resume delivery.

How am I billed for my orders?

Billing is once a month. A detailed bill of every product purchased is dropped off, or sent to you at the beginning of the month. Balances are due on the date shown on the invoice.

What do I do if i have questions or problems with my delivery?

Please call our office when you notice a problem, or the wrong order, even if it is before normal office hours. Our drivers end their day in the early morning hours, so it is important to call immediately. We also would be pleased to answer any questions you may have. Our customer service phone number is 914-686-6455.